ADVANCED PROGRAM

The Professional Level of the MGH Academy

The Essentials + Advanced Program is the professional level of the MGH Academy.
It is designed for certified participants who want to apply their skills in real evaluation contexts and access higher-level Mystery Guest missions.

✦ Completion Essentials required

✦ Fully Online

✦ Self paced

WHAT THE ADVANCED PROGRAM IS

The Advanced Program represents the professional level of the Mystery Guest Academy and the natural progression after Essentials.

It focuses on the real-world application of Mystery Guest skills, advanced analysis of hospitality experiences and direct exposure to structured evaluation environments.

This program is selective.
Access is reserved for participants who have completed the Essentials Program and meet specific selection criteria, ensuring a professional learning environment and a higher standard of evaluation.

WHAT YOU WILL DEVELOP

Through the Advanced Program, you will further develop the competencies required to operate at a professional Mystery Guest level:

✦ Advanced observation and evaluation skills applied to complex hospitality environments
✦ In-depth analysis of guest experience, service flows and operational dynamics
✦ Professional reporting aligned with MGH internal standards and methodologies
✦ Ability to operate within structured, real-world evaluation projects
✦ The professional mindset required for higher-level and high-responsibility missions

This program is designed for those who want to move beyond learning and begin operating at a professional level.

HOW THE ADVANCED PROGRAM WORKS

The Advanced Program is the natural progression after completing the Essentials Program.

The process is simple and straightforward:

✦ Complete the Essentials Program

✦ Progress to the Advanced level as the next step in the learning path

✦ Follow the Advanced training and applied practical modules

✦ Develop the competencies required to operate in advanced evaluation contexts

✦ Become eligible for higher-level evaluation missions within the MGH ecosystem

ACCESS TO PROFESSIONAL MISSIONS

Within the MGH Ecosystem

Advanced-certified participants may be considered for Mystery Guest missions coordinated by MGH, based on project requirements, location and individual performance.

With the Advanced Program:

✦ Evaluation missions may include five-star hotels, luxury resorts and fine-dining environments
✦ Projects can be national or international, depending on operational needs
✦ Assignments are project-based professional evaluations, not salaried employment
✦ Mission scope, conditions and responsibilities are defined individually by MGH

Participation in missions is selective and based on internal criteria, availability and alignment with project standards.

ADVANCED VS ESSENTIALS

lear differences

ESSENTIALS	ADVANCED
Entry level	Professional level
Open to all	Selection based
National missions only	National & international missions
Standard hospitality	Luxury & high-end hospitality
Foundational skills	Applied professional evaluation

This progression ensures quality, credibility and fairness.

CERTIFICATION & STATUS

Upon successful completion of the Advanced Program, participants receive the Advanced Certificate.

This certificate confirms the ability to apply Mystery Guest evaluation standards in professional contexts within the MGH ecosystem.

The certificate does not guarantee employment, income or continuous assignments.

WHO THE ADVANCED PROGRAM IS FOR

The Advanced Program is suitable for:

✦ Certified Essentials participants seeking professional application
✦ Individuals comfortable with responsibility and evaluation
✦ Candidates interested in higher-level hospitality environments
✦ Those ready to operate within structured projects

FREQUENTLY ASKED QUESTIONS (ADVANCED)

Who can access the Advanced Program?

The Advanced Program is accessible only after completing the Essentials Program.
It is designed for certified Essentials participants who want to move beyond foundational learning and apply their skills in professional evaluation contexts.

Access is selective and subject to an internal evaluation process to ensure readiness, alignment and professional standards.

How is the Advanced Program different from Essentials?

Essentials teaches you how to observe and evaluate hospitality experiences.
Advanced trains you to operate professionally within structured evaluation frameworks.

At the Advanced level, the focus shifts from learning the methodology to applying it in real-world evaluation environments, following MGH internal standards and reporting structures.

Is the Advanced Program open to everyone?

No.
The Advanced Program is selective by design.

Only participants who have completed the Essentials Program and successfully passed the internal evaluation process may access the Advanced level.
This ensures a professional learning environment and a consistent standard across all Advanced-certified participants.

What kind of skills will I develop in the Advanced Program?

You will refine advanced observation and evaluation skills, deepen your ability to analyze guest experience and service flows, and develop professional reporting aligned with MGH internal standards.

Most importantly, you will develop the professional mindset required to operate in higher-level evaluation contexts.

Will I work on real evaluation projects?

The Advanced Program prepares participants to operate within structured, real-world evaluation projects coordinated by MGH.

While participation in missions is not guaranteed, the training aligns participants with the standards, responsibilities and expectations required for professional Mystery Guest evaluations.

What types of hospitality environments are involved at the Advanced level?

Advanced-level evaluation opportunities may include five-star hotels, luxury resorts and fine-dining environments, depending on project requirements and selection criteria.

These environments are reserved exclusively for Advanced-certified participants.

Are Advanced missions salaried jobs?

No.
Advanced missions are project-based professional evaluations and do not constitute salaried employment.

When assigned, the scope, conditions and responsibilities of each mission are defined individually by MGH in line with project needs.

Does completing the Advanced Program guarantee missions or income?

No.
Completion of the Advanced Program and certification do not guarantee assignments, income or continuous engagement.

Advanced certification provides eligibility and professional alignment within the MGH ecosystem, not automatic placement.

What is the value of the Advanced Certificate?

The Advanced Certificate confirms your ability to apply Mystery Guest evaluation standards in professional contexts within the MGH ecosystem.

It represents a higher level of methodological competence, responsibility and professional status compared to the Essentials certification.

Can I access the Advanced Program immediately after Essentials?

After successfully completing the Essentials Program, participants may request access to the Advanced Program.

Each request is reviewed through an internal evaluation process to assess readiness, alignment and suitability for the Advanced level.

Why should I continue with Advanced instead of stopping at Essentials?

Essentials teaches you how hospitality evaluation works.
Advanced allows you to operate professionally within that system.

If you want to move from understanding the methodology to being considered for higher-level evaluation contexts, Advanced is the natural progression.

Is the Advanced Program the highest level of the Academy?

Yes.
The Advanced Program currently represents the highest training level available within the MGH Academy.

It is designed for participants who want to reach the professional standard required to operate within the MGH evaluation ecosystem.

READY TO TAKE THE NEXT STEP?

Access the Advanced Program and enter the professional level of the MGH Academy.

✦ Instant access

✦ One time-payment

✦ No subscription

ACCESS THE ADVANCED PROGRAM

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